Stephanie J. Lee
225 N. Pomeroy #8, Mesa, AZ 85201 (928) 514-3266
steph.lee921@gmail.com
Employment Objective
To obtain/maintain employment in an organization where I
am able to utilize the abilities I have acquired through both
practical work experience and formal education.
Qualifications
w Superior written and verbal communications skills with proven ability to interact
effectively with all levels of staff AND the general public
w Detail- and schedule-oriented with the drive and initiative to take charge
w Comprehension of task objective and follow-up requiring minimal direction
w Ability to function alone or work as a team player
w Ability to learn and adapt to new areas of job requirements and situations through
analytical thought process
Computer Skills
Systems
Microsoft Windows
Novell LAN Systems
Learning Management
System
Google Docs/Drive
Vici Communications
SIPR Net
Data Software
MS Excel
MS Access
SalesForce
Penguin
PeopleTrak
Other Skills
Peripherals
Desktop Publishing Word Processing
MS Publisher
Adobe Acrobat/Pro
Paint
Photoshop
MS PowerPoint
MS Visio
eDrawings
Online
Smart Procure
Misc. Social Media
Outsource Market
Corporate Newsletter
Design/Editing/Email
Distribution
Scanners Network
Printers
Portable Networks
Digital/Analog
100 Port Network
Equipment
Fax Machines
Scanners/Copiers
Financial Calculators
Two-way Radios
Fiber Optic Diagnostic
Splicing & Fusion Tools
Administrative
Typing: 80 wpm
Ten-key by touch
Multi-Line Phones
VOIP
MS Word
DOD/Classified
Applications
ONE Note
Outsource Market
Corporate Newsletter
Design & Editing
Other Software
Lotus Notes
MS Picture Manager
Digital/Analog
Configurations
PGSS System Apps
RF Hawk/FSH View
Industry/Program Specific
PGSS 22M, 28M, PGST, TIF 25, MLT/FSR Certified/Instruction, Fork Lift Certified
OSHA/Safety Certifications (1926 & 1910, ISO Specialist (2015) and DOT Certifications
Education
Arizona Western College/NAU Yuma:
w AA, Business Administration awarded May 1996.
w BA, Business Administration (estimated completion date May 2017).
w Emphasis in Business Management and Computer Information/Networking .
w Graduated with distinction and honors: 4.0 cumulative GPA.
w Golden Key National Honor Society member.
w Phi Theta Kappa membership awarded for outstanding academic performance.
w Beta Gamma Sigma International Honor Society lifetime membership awarded for
outstanding business scholarship and achievement.
w NAU Honors Program for outstanding academic achievement.
Employment History
Safety Services Company (September 2013-present)
OSHA/HSE Manuals Department (Production) Manager/ Technical Writer
w Act as subject matter expert for all production processes
w Review orders to verify they match with customer database information
w Ensure customer database is updated appropriately as needed
w Verify receipt of required documentation to fulfill the transaction to satisfy the
clients’ products
w Distribute jobs to production team
w Monitor the teams’ progress
w Prioritize rush and escalation orders and distribute ASAP
w Provide feedback on issues
w Pull product sales from previous day’s business and distribute to team
w Work closely with other departments
w Handle Customer Service requests
w Provide digital copies of product materials to sales agents
OSHA/DOT/ISO Senior Safety Consultant, e-Learning Division
w Service existing accounts, obtain orders, and establish new accounts by planning
w Adjust content of sales presentations by studying the type of sales outlet or trade
factor.
w Focus sales efforts by studying existing and potential volume of clients and/or
industries.
w Submit orders by referring to price lists and product literature.
w Keep management informed by submitting activity and results reports, such as
daily call reports, weekly work plans, and monthly and annual territory analyses.
and organizing daily work schedule to call on existing or potential sales outlets and
other trade factors.
w Monitor competition by gathering current marketplace information on pricing,
products, new products, delivery schedules, merchandising techniques, etc.
w Recommend changes in products, service, and policy by evaluating results and
competitive developments.
w Resolve customer complaints by investigating problems; developing solutions;
preparing reports; making recommendations to management.
w Maintain professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal networks;
participating in professional societies.
w Provide historical records by maintaining records on area and customer sales.
w Contribute to team effort by accomplishing related results as needed.
w Obtain client information by answering telephone calls; interviewing clients;
verifying information.
w Determine eligibility by comparing client information to requirements.
w Establish policies by entering client information; confirming pricing.
w Inform clients by explaining procedures; answering questions; providing
information.
w Maintain communication equipment by reporting problems.
w Maintain and improve quality results by adhering to standards and guidelines;
recommending improved procedures.
w Update job knowledge by studying new product descriptions; participating in
educational opportunities.
w Accomplish sales and organization mission by completing and exceeding related
results as needed.
MarketSource LLC (June-September 2013)
Sales/Event Representative for T-Mobile
w Train all communication center employees and store management for all the WalMart
stores in Yuma County and the Marine Corp Air Station AAFES.
w Provide and implement established and newly changed policies and procedures
while increasing store revenue.
w Create and distribute marketing and training materials to all associates and
customers as approved by company standards.
w Plan and participate in sales events at all of the stores.
w Review and assess deficiencies in inventory, presentation, brochures, displays and
ensure current and accurate information and merchandise is displayed.
w Maintain open communication and flexibility with associates and customers to
provide the best of customer service and retain customer loyalty.
w Assist customers for all electronic/wireless needs and questions when associates
are busy or unavailable to promote customer satisfaction with their Wal-Mart
experience.
Navmar Applied Sciences Corp (September 2011-February 2013)
Technical Documentation Analyst/Writer III
w Write, rewrite, and/or edit technical documentation such as procedures, user
manuals, software documentation/specifications and related technical publications
to communicate clearly and effectively to a wide range of audiences for a wide
range of purposes.
w Acquire and utilize subject knowledge by collaborating with vendors, engineers,
Research and Development, OCONUS/CONUS Subject Matter Experts and
government officials, hands-on exploration/testing, and legacy documentation.
w Validate and analyze current documentation/procedures to determine accuracy. If
needed, prepare revisions or initial documentation for review board to approve
before initiating the dissemination to the targeted audience.
w Prepare illustrative materials such as diagrams and charts, CAD/engineer/line
drawings, training materials and other presentations as needed.
w Conduct quality assurance and review of all materials of other Technical Writer
within department and program.
w Ensure processes are followed and remain in compliance with Program contract
requirements and identified standards set forth.
w Contribute to continuous improvement efforts of Program.
w Coordinate, maintain and archive Change Management databases for
documentation. This includes implementation of revised procedures, updated or
revised Flight Manuals, Checklists, Training Core Curriculum, Training materials,
Schedules, Maintenance Manuals, Troubleshooting Manuals, MLT Instructor Manual,
before final analysis of documentation and appropriate dissemination program
wide.
w Train new Technical Writer on 22M system and all components, Mid-Level Tech
course and Troubleshooting Guide while actively creating and sustaining other
documents.
w Assist in MLT instruction as needed. Assist in Administrative duties including
Purchase Requisitions for Program materials to disseminate as needed.
w Ability to execute all procedures/actions documented in various manuals prior to
writing or rewriting said procedures. MLT Certification including but not limited to
proven proficiency in the following: Troubleshooting, splicing and fusing fiber
optics with 0.0 dBm loss; configuration of 8-48 Port switches,
dissembling/assembling multiple Gondola versions and the version specific internal
components such as switches, Encoder units, analog video to digital conversion
units, fiber optics, Ethernet cables, power cables, power distribution boards,
motherboards, decoders, GPS, Laser proximity and various other components based
on versions/equipment; fiber cable and communication points; all software
operations of system and equipment; VoiP; System/Equipment maintenance, set
up/break down, repairs; Weather sensor installation, configurations and operations;
Unmanned satellite/communication set up, configuration and operations; Turret
configuration and Operations with vendor /program mandated repair and
maintenance based on the approved skill level established; Logistics and the
associated software applications; Data Paths and metadata flow for troubleshooting
isolation and understanding of each associated component within the path; safety
requirements and expectations and the associated tools/resources needed based
on OCONUS or CONUS locations.
Mantech International/NEWTEC, LLC (EPG) (January 2008- June 2011)
Data Lead and Computer Operator IV
w Create, coordinate, maintain and archive computer databases for tests, inventories,
etc. This includes implementation of new templates used by test teams and/or
data personnel for processing of test data, final analysis of data and issuance. Also
includes on-going adjustments and/or changes to current databases to
accommodate test data changes and customer requests
w Possess the knowledge and ability to trouble shoot problems and maintain the
computer network and systems within realm of daily operations on multi-drive
servers, 4 workstations, 3 laptops (all in Classified work-areas). Utilize approved
hardware to perform archiving and back up’s to safeguard all classified data
w Processed a minimum of 6 or more tests on a regular basis (as a processor up to 9
tests) including but not limited to the more complicated types of tests:
Compatibility, Blue Communications, Theater Support Tests, Engineering,
Developmental, etc.
w Performed Quality control reviews (QA) on all levels of difficulty tests within the
department for both daily and final analysis of data.
w Responsible for issuing and documenting final data to appropriate persons and
archiving the data physically and electronically. Maintained on-going archives of
data for 7 years, and assisted in on-going safe audits on regular basis.
w Provided data and received data on SIPR as needed (test plans, posting daily data,
etc.) insuring accuracy within Classification guidelines to Test Officers, YPG Test
Directors and as requested.
w Write, revise and implement new Standard Operating Procedures for department as
changes occur.
w Maintain compliance with Federal Contract requirements by updating and
implementing updates to processing, test reporting and custodianship of classified
test data.
w Trained all new personnel in daily procedures, processing of raw data, and security
classification guidelines, etc based on those assigned to A Shift.
w Performed quarterly employee performance evaluations on the new personnel that I
trained and focused additional training on any deficiencies.
w Designated, motivated and managed other personnel on shift (1-4 personnel)
including those on second shift (1-4 personnel) in absence of B Shift Lead. Also
worked with the field team members to achieve more efficient and effective data
w Created and implemented internal data schedules, assign tests, maintain internal
test database of closed, open and pending tests; coordinated with Section Lead for
upcoming test preparation materials needed in the field to begin new tests;
distribution of on-going test data as needed to teams/YPG coordinator, and/or
Test Officers.
collection/submission to streamline final data distribution.
w Proficient in all computer applications/equipment utilized to complete mission
including but not limited to Microsoft Office (Excel, Access, Word, Publisher, etc);
advanced experience with Adobe software; processing of raw data in RF Hawk, FSH
View, and Paint; Network scanners and all basic computer equipment.
w Efficiently and effectively completed ALL tasks as needed within the department.
WELLS FARGO HOME MORTGAGE
Home Loan Consultant (October 2007 – January 2008)
w Researched and developed customized financial opportunities for consumer
borrowers, including but not limited to: state and federal bonds and grants;
median- and low-income community programs; HUD.
w Documented, prepared, and processed consumer loan applications: FHA, VA,
conventional, sub-prime, Home Equity Line of Credit and Loans etc.
w Established and maintained business relationships with local realtors, property
management groups, title companies, escrow companies, insurance companies,
builders, appraisers, etc. through aggressive marketing techniques
w Created and gave informational marketing presentations to various industry-related
and consumer groups
w Interviewed prospective clients, evaluate their financial information, and determined
risk factors
w Analyzed credit reports, tax returns (including self-employed borrowers), and
personal financial statements (assets and liabilities)
w Cultivated and maintained Corporate Connection and relocation accounts in the
local areas with marketing materials, home buyer seminars and presentations and
general public relations with the corporate and local contacts
GMAC MORTGAGE LLC
GM Family and Supplier Certified Loan Officer (November 2005 – October 2007)
w Researched and developed customized financial opportunities for consumer
borrowers, including but not limited to: state and federal bonds and grants;
median- and low-income community programs; HUD.
w Documented, prepared, and processed consumer loan applications: FHA, VA,
conventional, sub-prime, Home Equity Line of Credit and Loans etc.
w Established and maintained business relationships with local realtors, property
management groups, title companies, escrow companies, insurance companies,
builders, appraisers, etc. through aggressive marketing techniques
w Created and gave informational marketing presentations to various industry-related
and consumer groups
w Interviewed prospective clients, evaluate their financial information, and determined
risk factors
w Analyzed credit reports, tax returns (including self-employed borrowers), and
personal financial statements (assets and liabilities)
w Cultivated and maintained GM Family and Supplier accounts in the local areas with
marketing materials, home buyer seminars and presentations and general public
relations with the corporate and local contacts
QUECHAN INDIAN TRIBE
Director, Human Resources (September 2003 – July 2005)
¨ Formulate, implement, and apply Tribal employer/employee policies and
procedures in a fair and consistent manner
¨ Participate in inter- and intra-tribal strategic and management planning
¨ Forecast employee supply and demand, conduct job analyses, job classifications
and responsible for all staff development, recruitment and training
¨ Prioritize, assign, and assess departmental assignments in the areas of:
recruitment, job classification, compensation, performance appraisals, staff
development and training, employee counseling, urinalysis and other testing
methods, personnel research, employee suggestion system, service awards, Tribal
employee record maintenance and other related clerical and technical duties
¨ Develop and administer employee appraisal systems and incentive reward programs
¨ Apprise the Tribal Administrator of potential issues and proposes positive solutions
to relevant issues which may impact operations
¨ Conduct special studies or surveys, compile statistics and prepare reports, perform
special assignments, at the request of the Tribal Administrator
¨ Regularly meets with staff members, department heads, and the general public to
discuss the changing needs, problems, and solutions to issues relative to HR and
the application of the principles behind the Tribal Policies and Procedures
¨ Aid in the interview process, meet with job applicants to review applications, define
and interpret hiring and pre-employment testing processes, ensure offers of
employment meet established guidelines and regulations
¨ Work closely with the Tribal Employment Rights Officer to maintain labor pools of
Tribal members who are on-call and ready to work, including temporary and
contract labor
¨ Investigate, document, and assist in employee disciplinary and/or corrective actions
as well as conducts and facilitate grievance hearings
¨ Acknowledge and implement sensitivity training and support systems for a diverse
population of employees
¨ Work closely with Tribal Governing Officials, administrators, Federal and State
agencies and department heads within the Tribe
Grants and Contracts Coordinator (July 2002 – September 2003)
w Monitor/coordinate progress of grants projects and contract requirements from
initial stages to completion, assuring timely contract compliance
w Assist tribal directors in the preparation and execution of grants projects
w Assist tribal directors in creating job descriptions, salary ranges, and position
justifications for presentation to the Tribal Council
w Work with education and workforce programs to fill positions with tribal members
through various OJT/vocational ed. training/WIA training
w Assist in screening and interviewing prospective tribal employees
w Incorporate wage adjustments into annual program budgets
w Make periodic reports to the Tribal Council, in person and in writing, apprising
them of grant status (financial and contractual requirements)
w Provide technical assistance to directors and other tribal employees in the use of
computer applications related to program budgets and objectives
w Provide recommendations for optimal funding utilization
w Maintain positive working relationships with funding agencies as a representative of
the Quechan Tribe
w Coordinate all financial aspects of grant and contractual funding in conjunction
with the tribal finance department
w Travel to funding agencies’ training sessions and director meetings as needed.
Professional References
Chad Bailey
NavAir
Yuma, Arizona
(928) 750-8375
Tyler Treat
NavAir
Scottsdale, AZ
(623) 332-3426
Chad Teegarden
NavAir
Pt. Magu
(302) 584-2013